Shipping Policy

Last Updated: November 1, 2026

At Forma, we're committed to getting your order delivered as smoothly and efficiently as possible. Please review our shipping policy for information about order processing, delivery estimates, and potential delays.

1. Order Processing

Orders are typically processed within 1–3 business days after purchase.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that weekends and public holidays may affect processing times.

2. Shipping Times

Estimated delivery times are provided below:

• United States: 5–12 business days

• International Orders: 7–18 business days

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, shipping carrier, customs processing, and other circumstances.

3. Holiday Shipping & High Demand

During the holiday season, order volumes and shipping activity may increase significantly.

Due to high demand during the holidays, order processing and delivery times may take longer than usual. Shipping carriers may also experience delays due to increased seasonal package volumes, weather conditions, and other logistical challenges.

We encourage customers to place orders early during the holiday season to allow additional time for processing and delivery.

Forma cannot guarantee delivery by a specific holiday or date unless an express delivery commitment is explicitly provided at checkout.

4. Tracking Your Order

Once your order has shipped, you will receive tracking information by email when available.

Please allow approximately 24–72 hours for tracking information to update after shipment.

You can use the tracking link provided in your shipping confirmation to monitor your order's progress.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately through the chat box on our website.

Once an order has been processed or shipped, we may be unable to change the delivery address.

Forma is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers, except where otherwise required by applicable law.

6. Delayed or Missing Packages

Although we work with shipping providers to ensure timely delivery, delays can occasionally occur due to circumstances outside our reasonable control, including:

• Holiday shipping congestion.

• Weather conditions and natural events.

• Carrier operational delays.

• Customs inspections or clearance.

• Incorrect delivery information.

• Other unexpected logistical disruptions.

If your tracking information has not updated for an extended period or your package appears to be missing, please contact us through our website chat box so we can help investigate.

7. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible.

Include your order number and clear photographs of the issue so we can review the situation and assist with an appropriate resolution.

We will handle these situations in accordance with applicable consumer protection laws.

8. Shipping Costs

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Promotional free shipping offers may be available on qualifying orders and will be clearly communicated where applicable.

9. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Unless expressly stated otherwise at checkout, customers are responsible for applicable customs charges and import fees.

10. Contact Us

If you have questions about shipping, tracking, or an existing order, please reach out through the chat box on our website.

Our website chat box is the quickest way to reach our support team.

Brand: Forma

Website: Your official Forma storefront